Shipping policy
Last updated: 1 November 2026
1) Where we ship
We currently deliver across India (serviceability depends on your pincode and courier coverage).
2) Order processing & dispatch
Orders are usually processed within 1 to 2 business days (excluding Sundays and public holidays). Once dispatched, you'll receive a tracking link via SMS, email or WhatsApp.
3) Delivery timeline (India)
Delivery timelines vary by location and courier partner:
- Metro cities: usually 2 to 5 business days
- Other locations: usually 4 to 8 business days
During sales, festive seasons or courier delays, deliveries may take longer.
4) Shipping charges
Shipping is free on all orders.
5) Cash on Delivery (COD)
COD is available on all orders, with no minimum order value, for an extra charge of ₹30 (pincode dependent). This charge is not refunded on returns. In some areas, courier partners may not support COD. If COD is unavailable for your pincode, you'll see prepaid options at checkout.
6) Address & delivery attempts
Please ensure your address, landmark and mobile number are accurate. If a delivery fails due to an incorrect address, the customer not being reachable, or refusal, the order may be returned to us. If re-shipping is required, any applicable charges will be shared before resending.
7) Damaged, missing or incorrect items
We pack every order carefully. In the rare case you receive a damaged parcel, a missing item or the wrong product, please contact us within 48 hours of delivery. An unboxing video (from sealed package to opening) helps us resolve issues faster with courier partners.
8) Contact
Phone and WhatsApp: +91 85000 88059
Email: care@tuhfa.in
Support hours: 10am to 7pm
